BAM Pro needs to be fixed

Gate game and I love the series, but I bought the BAM PRO and it doesnt work, even try and re download and all it does is lock up the screen, as well as I sent a few emails to the help and nothing happens and no replies, so in that spect the game is only a 1* to me. Would be 5* if they fix the problem

Leo lindell about Yu-Gi-Oh! BAM Pocket